Terms and Conditions
1. Introduction
1.1. Sales of "EPOCH-X" brand products ("Products") through https://epoch-x.com ("Website") are subject to these frequently updated Purchase Terms and Conditions ("Terms").
1.2. Products are sold directly by INHYPE Corporation ("Company"), established under the laws of South Korea, with its head office located at 28, Ttukseom 43-gil, Gwangjin-gu, Seoul, South Korea.
1.3. The Company sells Products through the Website exclusively to consumers ("Customers") who purchase for non-business, non-commercial, non-corporate, and non-artistic purposes. Customers must be over 19 years of age and capable of entering into legally binding contracts. Orders by individuals under 19 must be consented to by a parent or legal guardian, who then becomes the Customer under these Terms.
1.4. It is strictly prohibited to resell or transfer Products purchased from the Website for commercial or business purposes, regardless of the specific intent.
1.5. Products sold on the Website must be ordered to a physical address (excluding PO boxes, mail forwarding, and freight carrier addresses).
1.6. These Terms are published on the Website to provide information to Customers and to maintain records.
1.7. Only the Terms posted on the Website and valid at the time of purchase apply to the purchase of Products.
1.8. The Company may modify these Terms at any time but will provide details of the modifications and the reasons for such modifications, along with the effective date of the new Terms, at least 7 days in advance (or 30 days if the changes are detrimental to Customers).
1.9. Modifications to the Terms apply only to purchases made after the new version of the Terms is posted and becomes effective.
1.10. When the Terms are modified, the previous version of the Terms will not apply to purchases made after the effective date of the modified Terms.
2. Product availability
2.1. Customers acknowledge that due to limited quantities of Products, an order placement will necessitate a stock verification process by the Company.
2.2. In certain instances, the supply and sale of specific Products may be unavailable. In such cases, the Company will promptly notify the customer via email that their order has been cancelled within the timeframe specified in these Terms.
An order from a customer becomes subject to acceptance by the Company according to Section 4 of these Terms, and the Company does not guarantee the availability of Products. If only part of the products ordered can be supplied, the Company will inform the customer of the items that cannot be provided and will accept the order for the products that are available.
2.3. The Company reserves the right to change the Products offered on the Website at any time without prior notice.
3. Purchasing Process
3.1. Products available for sale on the Website are displayed through dedicated links that include details such as images, unit prices, colors, and sizes. Information on the expected delivery dates for products that cannot yet be shipped, labeled as "Pre-order," "Pre-order Products," or "Customized Products," is also provided through these links.
3.2. The Company endeavors to ensure that product images displayed on the Website accurately reflect the original products. However, slight variations may occur due to the technical characteristics and resolution of the customer's device. The Company is not responsible for any imperfections in the graphical representations of products on the Website. The dimensions, colors, materials, and designs of the products shown on the Website are approximate, and minor differences may exist between the displayed products and the products delivered to customers.
3.3. The order process is completed, and the order is confirmed and submitted to the Company when the customer clicks the final order confirmation button ("Purchase Button") and completes the payment.
3.4. Once the Purchase Button is clicked and payment is completed, the customer cannot change the order details. However, the order can be canceled by requesting through the Company's client service (support@epoch-x.com) before the Company sends a confirmation email.
3.5. Before clicking the Purchase Button, customers must read and agree to the Terms and Conditions. Upon completion of the order process, customers should save or print the Terms for future reference.
3.6. If the order process is not completed, the order will not be submitted or processed by the Company.
3.7. Customers agree that the Company may collect, use, store, and process their personal information in accordance with the privacy policy posted on the Website. For detailed information on how the Company uses cookies, the types of personal information collected, the methods and purposes of collection, how the Company uses customer personal information, and the circumstances under which the Company discloses personal information, customers should refer to the Company's privacy policy and cookie policy posted on the Website.
4. Execution of contract
4.1. Information on the Website serves as an invitation to treat, not an offer. Customers acknowledge that all orders are offers to purchase the listed products under these Terms.
4.2. Orders are processed after completion without error on the Website.
4.3. An email acknowledging receipt of an order does not constitute acceptance by the Company.
4.4. A contract between the Company and the customer is formed when an acceptance email is sent by the Company.
4.5. Acceptance emails are sent to the email address provided on the order form.
4.6. The Company reserves the right not to accept orders without liability. Reasons for non-acceptance include, but are not limited to, stock unavailability, disputes, breaches of Terms, suspicions of non-compliance or illegal activities, inaccuracies in order information, pricing or description errors, payment authorization issues, order quantity limits, shipping restrictions, and unfulfillable orders.
4.7. The Company's decision on whether to accept or reject an order is final.
4.8. If an order is not accepted, the customer will be notified, and no contract is formed. Any payments received will be refunded within 3 business days. If only part of an order can be fulfilled, only the cost of the shipped products is charged, and the remainder is refunded. The Company is not responsible for any delays in the refund process by financial institutions.
5. Prices, Payment Methods, Taxes, Shipping Costs, and Import Charges
5.1. Prices displayed on the Website are in local currency, including applicable sales tax (e.g., VAT) and final international shipping fees and costs ("Shipping Costs"). Where applicable, final import customs costs, duties, and similar charges ("Import Related Costs") may be incurred at the delivery destination upon prepayment.
5.2. For certain delivery destinations and/or products, an option to prepay applicable Import Related Costs may be available, which will then be added to or included in the final price at the time of order. In some cases, Import Related Costs may already be included in the product price.
5.3. The Company reserves the right to modify product prices for future orders without prior notice.
5.4. When paying with a credit/debit card, customers guarantee that they are the cardholder or have authorization to use it and that the card information provided is accurate.
5.5. The Company is not responsible for verifying the ownership or authorization of the credit/debit card used or the accuracy of the card information entered at the time of purchase.
5.6. If paying by means other than credit/debit card, customers guarantee ownership or authorization of the account used. The Company is not responsible for verifying account ownership or authorization.
5.7. All credit/debit card holders and payment account holders must be validated and authorized by their card issuer or payment provider. If authorization is declined, the Company will not accept the order and is not liable for any delay or non-delivery. The Company is not obligated to inform customers of the reason for the denial.
5.8. The Company is not responsible for any additional charges imposed by the customer's card issuer or payment provider related to processing the order.
5.9. If the customer's credit/debit card or payment method cannot settle the purchase in the displayed currency, the final price may be charged in the currency of the customer's card or account, calculated by the card issuer, bank, or payment provider. The Company is not responsible for any costs incurred due to currency conversion.
5.10. The Company strives to ensure all price information on the Website is accurate but acknowledges that errors may occur. If there is a discrepancy between the correct price and the website-displayed price, the Company may contact the customer for reordering at the correct price or decline the order without obligation.
5.11. Customers may choose not to prepay import-related costs, which might not be available for all delivery locations or products. In such cases, it is the customer's responsibility to pay actual import-related costs determined by the destination's authorities, which may differ from the estimated amount. If a customer fails to pay these costs without a valid reason, leading to charges against the Company or the shipping company, these will be deducted from any refunds or claims within the limits of applicable law.
5.12. If customers decide not to prepay import-related costs, fail to pay these costs, or refuse delivery in a manner not compliant with the return policy, leading to a need for product return, customers bear the return shipping costs, and initial shipping fees will not be refunded. The Company may charge customers for direct or indirect additional costs resulting from payment failure or delivery refusal. This policy does not apply to product costs, which may be compensated or refunded, but not to import-related costs, which may or may not be recoverable from the authorities.
6. Shipping
6.1. Unless otherwise agreed, products will be shipped to the address specified in the order, requiring a signature upon delivery. The Company and its shipping service providers are not obligated to verify the identity of the recipient. If the designated recipient is not available, the product may be delivered to someone at the location who appears to hold a similar authority, such as security guards or receptionists.
6.2. The Company does not process orders shipped to PO boxes or accept orders suspected to be from non-individuals, such as companies or other corporate entities.
6.3. The Company is not responsible for delays or failures in delivery due to incorrect, inaccurate, or incomplete addresses provided by the customer.
6.4. The company aims to ship products within 30 days of order acceptance, including pre-orders and customized items, striving to meet the estimated delivery dates provided on the product page or shopping bag. However, the company and its shipping providers are not liable for losses, damages, or costs due to unforeseen events beyond their control affecting delivery.
6.5. Estimated delivery dates are provided as a guide, and the company is not responsible for any losses or damages due to delays. Customers' obligations to accept delivery and make payment remain unaffected by any delivery delays.
6.6. The company does not investigate or consider individual circumstances at the time of order acceptance, limiting customer remedies for delivery failure to order cancellation and refund of payments made.
6.7. If you receive a notification of a failed delivery attempt, it's your responsibility to contact the shipping company with the provided details to arrange redelivery. If you've opted for a delivery method that does not require a signature and no one is available to receive the product, the company reserves the right to leave the package at the door, hallway, or reception desk.
6.8. Delivery delays may occur due to the customs requirements of your country of residence.
6.9. Local customs charges may apply to the product.
6.10. Shipping fees vary by the destination country, and specific costs can be found in the SHIPPING POLICY on the company's website.
7. Product Conformity
7.1. Upon receiving the product, customers must inspect the packaging and sealed areas for intactness, damage, or moisture, and verify the product matches the order and lacks manufacturing defects or discrepancies from website descriptions.
7.2. If a product has manufacturing defects, customers have the right within one year from the delivery date to request a refund, exchange, or repair for products ordered via the website. While customer preferences for refunds, exchanges, or repairs will be considered, the company may offer alternative remedies if unable to comply with the request for valid reasons.
7.3. Within the limits of applicable law, the company disclaims all other conditions and warranties related to the products and services, whether explicit or implied by law, previous transactions, or business practices, and assumes no liability related to them.
8. Returns
8.1. Customers can return the product within 14 days of delivery unless it's a custom-made item marked as non-returnable.
8.2. If the product differs from the order or doesn't meet the terms, customers can withdraw from the contract and return the product within 3 months of delivery or 30 days from when the issue was noticed.
8.3. To exercise the right of withdrawal, customers must follow the procedure outlined in the return instructions included with the product or contact client services via email.
8.4. Returned products must be in their original condition and packaging with all labels and tags intact.
8.5. The company reserves the right to refuse returns if the product is damaged, used beyond inspection, or deteriorated.
8.6. If a return is refused, the company will notify the customer, retain the payment, and may seek compensation for any damage caused by the customer's fault.
8.7. The company will refund the cost of the returned product within 3 business days upon verifying that return conditions are met. If there's a delay in refunding, compensation is calculated based on the legally defined interest rate for delays.
8.8. Refunds are processed through the original payment method, with the company not responsible for banking delays.
8.9. Customers are notified about the refund via email.
8.10. The company is not obligated to refund any shipping costs if the customer did not follow the return procedure as per the terms.
8.12. The company covers return shipping costs if the product is damaged, unusable, or different from the order during shipping. Otherwise, return costs are borne by the customer. Detailed information on return charges by country is available in the company's Shipping Policy.
9. Right to Amend Terms
9.1. The company reserves the right to modify these terms at its discretion. Customers are advised to read the terms carefully before purchasing any product from the website.
9.2. Each purchase is governed by the terms in effect at the time of the transaction.
9.3. Orders placed before any amendment to the terms will not be subject to the revised terms.
10. Limitation of Liability
10.1. Except in cases of intent or gross negligence, the company is not liable for any economic losses, goodwill, reputation damage, or any indirect or consequential losses incurred through the purchase of products or use of the website.
10.2. The company does not consider individual circumstances upon accepting orders, thus the total liability for any product under these terms - regardless of the type of liability - cannot exceed the amount paid by the customer for that product.
10.3. The company is not liable for delays or non-performance caused by reasons beyond its reasonable control.
11. Dispute Resolution
11.1. These terms are governed by the laws of South Korea and interpreted accordingly.
11.2. In case of disputes arising from the interpretation or application of these terms, the courts of South Korea have exclusive jurisdiction.
11.3. The terms are severable, meaning if any provision is deemed invalid, illegal, or unenforceable by a court, it will be considered omitted, with the remaining provisions staying valid and enforceable.
11.4. Information recorded on the website related to customer transactions and product purchases is considered complete and accurate for all purposes.
12. General Provisions
12.1. These terms, along with any referenced policies or documents, constitute the complete agreement between the customer and InHype, superseding all prior agreements or promises regarding the subject matter.
12.2. A party's failure or delay in exercising any right or privilege does not waive it. Exercising a right or privilege does not limit future exercises of that or any other right. Waivers must be written to be effective and are only valid for the specific instance and purpose for which they were given.
13. Contact Information
13.1. For complaints, additional information requests, or assistance regarding the website, terms, or order process, customers can email support@epoch-x.com.
13.2. INHYPE may send all notices according to these terms to the email address provided by the customer.